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Why converting conversations into customers has never been easier
Jul 23, 2025

Why converting conversations into customers has never been easier

Community banks are under more pressure than ever. They often operate on razor thin marketing budget...

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How sophisticated scams are leading banking customers to slaughter
Feb 17, 2025

How sophisticated scams are leading banking customers to slaughter

Fraudsters are using AI deepfakes to steal millions, including pig butchering schemes. Learn how banks can fight back....

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Bank marketing: the key to customer satisfaction
Feb 11, 2025

Bank marketing: the key to customer satisfaction

With 28% of U.S. bank customers ready to switch, retention is key. Learn how to keep them loyal....

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9 (or more) ways Microsoft Copilot can relieve your bank’s customer complaint headaches
Apr 05, 2024

9 (or more) ways Microsoft Copilot can relieve your bank’s customer complaint headaches

With heightened expectations for seamless interactions and personalized services, banks are continua...

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Customer Service. Can Technology Fix It?
May 17, 2021

Customer Service. Can Technology Fix It?

A lot has been written lately about how banks and credit unions need “digital transformation&r...

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Auto re-fi loans can lead to additional revenue down the road.
Jan 21, 2021

Auto re-fi loans can lead to additional revenue down the road.

I’m one of the lucky few who, at the moment, doesn’t have a car payment.  And when...

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A Random Act of Kindness Goes a Long Way.
Oct 29, 2020

A Random Act of Kindness Goes a Long Way.

  Never has pouring a beer engendered so much media hype. Of course, I’m talking about th...

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Post List

  • Stablecoins: Instead of banks or with banks?
  • Zero-click search: the new frontier for community banks
  • Observances matter. Here’s why.
  • Is there anything AI can’t do for community banks? Let’s ask AI
  • Smarketing: aligning sales and marketing to drive growth
  • What bank marketers can learn from “Uncle Herschel”
  • Building consensus around tech adoption in banking
  • The community bank goldmine. Unstructured data
  • Why the good ol’-fashioned newsletter is still a favorite of mine
  • The Edge (AI) community banks need

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